

Product Q & A
Q. What is the definition of a Server and a CAL?
A. These terms are defined in the Microsoft Product Use Rights document. A Server instance is defined as “A Server instance is created by executing the software’s setup or install procedure. An instance of software is also created by duplicating an existing instance. An instance of software is “run” by loading it into memory and executing one or more of its instructions. An instance is considered to be running (whether or not its instructions continue to execute) until it is removed from memory.” A CAL is defined as “A Device or a Known User. Each Known User license permits one named individual user, using any device, to access Server Instances. You may: permanently reassign from one user to another, or temporarily reassign to a temporary user while the known user is absent.”
Q. What is the Bing Maps Desktop?
A. The desktop edition of the Bing Maps Server is designed for portable (laptop) systems with relatively small sets of map and imagery content on direct attached storage. Only one user is licensed to access the Bing Maps Desktop product.
Q. What is the Enhanced Content Pack?
A. In the Server/CAL edition there are 2 options; Bing Maps Server or Bing Maps Server with Enhanced Content Pack. Bing Maps Server contains geospatial content from Bing Maps which is available in Zoom Levels 1-9 (roughly down to a pixel resolution of ~300m). Bing Maps Server with Enhanced Content Pack contains geospatial content from Bing Maps which is available in Zoom Levels 1-19 (roughly down to a pixel resolution of ~15-30cm).
Q. Is there a Bing Maps Server or Bing Maps Desktop End-User License Agreement (EULA) or other Terms of Use?
A. Yes, for Microsoft Volume Licensing customers, the Microsoft Volume Licensing Product Use Rights for Bing Maps Server or Bing Maps Desktop apply.
Q. Is an enterprise or unlimited user license available?
A. Yes, these kinds of licenses can be negotiated through Volume Licensing on a case-by-case basis.
Q. How do I purchase the Services components of a Bing Maps Server or Bing Maps Desktop system?
A. The services components of a Bing Maps Server or Bing Maps Desktop system (System Build, Installation, Training, Technical Support, and System Refresh) are purchased outside of Volume Licensing via a direct contract with a services provider of your choice. This can be Vexcel, through an existing Microsoft Premier Services Agreement, or through one of Microsoft’s Bing Maps partners.
Q. What is the System Build?
A. The initial system build is mandatory and must be performed by Vexcel as a services engagement. While the software can be self-installed, loading the user-specified geospatial content can only be performed by Vexcel.
Q. Is installation or training required?
A. No, installation and training are optional. These can be provided by Vexcel as a services engagement if desired.
Q. How do I get technical support for Bing Maps Server or Bing Maps Desktop?
A. Technical support is optional and available from Vexcel as a services engagement. Support is provided by phone, fax, or email during normal business hours (9-5, Mountain time zone). Technical support can also be added as a plus-up to an existing Premier Agreement with MCS.
Q. What is System Refresh?
A. Over time, your Bing Maps Server or Bing Maps Desktop system will become outdated in terms of both software and geospatial content. Software updates are provided automatically as part of the software license. Subsequent geospatial content refreshes (user-specified frequency) can be performed by Vexcel as a services engagement. Cost for these services varies primarily with the amount of content to be loaded/refreshed.
Q. Are demo or evaluation licenses available?
A. Yes, limited duration demo or evaluation licenses are available once a customer has a signed NDA with Microsoft. Some services fees may apply.